top of page

 DELIVERY & RETURNS 

Delivery

We sell and deliver artwork to customers worldwide.

We aim to dispatch your purchased artwork(s) within 3-5 working days from the confirmation of sale. 

We partner with trustworthy and reliable courier companies to deliver your ordered items, and we insure all courier shipments to the value of the artwork sale price. We will provide a tracking reference once your item is shipped so you can track your package and see the expected delivery date. Delivery timeframes will vary depending on your location, and we intend to have your item(s) shipped and delivered as quickly as possible wherever you are. We aim to deliver your items within seven (7) days if you reside in the UK. For Europe/EU, we aim to deliver within 7-14 days. For the rest of the world, within 14-21 days. However, please note that any items shipped internationally, delays may occur beyond our control due to the customs export/import process.

 

All artwork is sent in rigid packaging of the appropriate size to ensure your item arrives in perfect condition. Unstretched art on canvas (or paper) will be rolled up and packaged inside a protective tube or equivalent. Stretched art on canvas and framed art will be packaged in a rigid box to protect the item.

We specifically use recycled, recyclable and biodegradable packaging. Occasionally we might use previously used packaging or tubes if still in good condition and have solid rigidity. We believe certain materials like packaging could be used more than once and help reduce the 'single-use' culture. It also helps reduce the overall cost of shipping for our customers. 

If you require an item of art to be delivered by a specific date, contact us before purchasing so we can do our best to accommodate your request. 

If you have an item of art being framed or stretched using an Arts with Attitude framing partner, your dispatch dates, packaging and delivery times will differ. We will inform you regarding your item(s) during and after your purchase.

For EU & International Customers - Customs clearance is required for all goods moving between the UK and the EU & rest of the world, including return shipments. If an object is shipped from the UK to the EU or the rest of the world, the buyer will be responsible for paying any applicable VAT and customs duties. The VAT and customs fees depend on the type, origin, and value of the goods. In most cases, this will be charged by the shipping company to the buyer before they can receive the package.

 

Deliveries made to customers in the EU and the rest of the world may also be susceptible to delays while the item passes through the relevant countries' customs process. While we do our best to minimize any possible delays before we send the item, we do not have control over the speed and efficiency of the item delivery as it passes through the import and customs process. Please continue to check your item delivery tracking reference for the latest updates about the delivery status and time frame.   

Returns.

Damaged Items.

If your item arrives damaged, you have the right to return the item and receive a full refund. You have a 30-day period where you have the right to reject the item based on it received with damage or if the item arrives different to the description on the original product listing. 

Contact us within 30 days of your item being received with damage. We will respond to you and initiate the returns and refund process. You must keep the damaged goods, along with any damaged packaging, until the returns process has begun and communicated with you, and you have agreed with the terms. We will need to see the evidence of any damage before initiating a refund, especially if it relates to the item damaged during the delivery process. 

If you are eligible to receive a refund, it will be sent to you within 14 days from when Arts with Attitude agrees and confirms you are entitled to a refund. We will refund the person who purchased the item by the same payment method. Please see our Terms of Use for further details.

Item Returns.

For All Customers - If you purchase via distance selling and from an online sales outlet, you may have the right to cancel your purchase and return your item. After receiving your item, if you are unhappy with it for any reason, you may have the right to return the item and receive a full refund. You have up to 14 days after the day of receipt to notify us to cancel the purchase and return the item. Return shipping costs will be covered by the buyer in this case. See our Terms of Use for further details.

Contact us within 14 days if you would like to return your item(s). We will respond to you and initiate the returns and refund process. The buyer is responsible for ensuring the item(s) are returned to Arts with Attitude in the same salable condition as when sent. We recommend using a reputable courier company that provides delivery tracking and insurance coverage options. You are liable for any diminished item value from handling or delivery.

We will send a refund no later than 14 days after the item has been received back at Arts with Attitude, assuming it is in the same salable condition as when sent. We send refunds to the person who purchased the item via the same payment method.

For EU Customers - If you are purchasing from an EU member country, under the EU Consumer Rights Directive right of withdrawal, our above returns policy aligns with this directive. It may allow you to cancel and return your purchase within 14 days after the day you receive the item. Return shipping costs and customs import duties & taxes will be covered by the buyer in this case. See our Terms of Use for further details.

For other International Customers - We also offer the same 14-day period return policy advised above to ensure all our customers receive equal and fair service. Return shipping costs and customs import duties & taxes will be covered by the buyer in this case. See our Terms of Use for further detail
s.

bottom of page